ESO Archive Frequently Asked Questions

Data Request: How come some files in my request can be downloaded now whereas before they showed the "Denied Access" icon?

This is because the access status flag is adjusted dynamically and always shows the current value. At the moment one submits a request, the files may still be under proprietary status. When the same files are revisited by an Archive User after the proprietary period has expired the file's access status will show "OK", allowing for download.